Welcome to Powered By Power BI! We strive to ensure that our customers are fully satisfied with our analytics and Power BI reporting services. Please review our Refund and Returns Policy for detailed information on how we handle refunds and returns.
1. Overview
At Powered By Power BI, we are committed to delivering high-quality analytics reports and Power BI-related services. If for any reason you are not completely satisfied with your purchase, we are here to help.
2. Refund Policy
Eligibility for Refunds
- Digital Products: Refund requests for digital products, such as analytics reports and Power BI reports, must be made within 14 days of purchase. To be eligible, you must provide a valid reason for the refund request, demonstrating that the product did not meet your expectations or requirements.
- Services: For subscription-based services, such as ongoing analytics support or customized reporting solutions, refunds will be considered on a case-by-case basis. Refund requests must be made within the first 30 days of service commencement.
Non-Refundable Items
- Consultation Services: Fees for one-on-one consultations and personalized training sessions are non-refundable once the service has been rendered.
- Custom Reports: Customized reports tailored to specific business needs are non-refundable due to the bespoke nature of the service.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at support@poweredbypowerbi.com with your order details and the reason for your refund request.
- Review Process: Our team will review your request and respond within 5 business days.
- Approval: If approved, the refund will be processed to your original method of payment within 7-10 business days.
3. Returns Policy
As our products are digital and delivered electronically, there is no need to return any physical items. However, if you encounter any issues with the digital products you received, please contact our support team for assistance.
Handling Digital Product Issues
- Download Issues: If you experience difficulties downloading or accessing your purchased reports, contact us immediately. We will provide you with alternative download links or assist in resolving the issue.
- Product Defects: If you receive a defective or corrupted digital product, notify us within 14 days of purchase. We will provide a replacement product at no additional cost.
4. Cancellation Policy
Subscription Services
- Cancellation: You may cancel your subscription to our services at any time. To do so, please email support@poweredbypowerbi.com with your subscription details.
- Refunds for Cancellations: If you cancel within the first 30 days of service commencement, you may be eligible for a prorated refund based on the remaining service period. No refunds will be issued for cancellations made after the initial 30-day period.
Custom Services
- Cancellation: Custom services, such as tailored analytics solutions and bespoke reporting, may be canceled before the commencement of work. Once work has started, cancellations will not be eligible for refunds.
5. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us:
- Email: contact@poweredbypowerbi.com
- Phone: +1 561-556-0226
- Address: 636, NW 13th Street, Apartment -31, Boca Raton, Florida 33486
We are dedicated to ensuring your satisfaction and are here to assist you with any issues or inquiries you may have. Thank you for choosing Powered By Power BI!