In the ever-busy environment of a modern hospital, waiting too long for treatment can frustrate patients, overburden staff, and cause a ripple effect of inefficiencies across departments. That’s exactly what CityCare General Hospital—a 350-bed urban facility—was struggling with. Until they decided to tackle the problem with data.
The Challenge
CityCare faced several operational hurdles:
- Long patient wait times, especially in Emergency and Radiology
- No centralized view of staff schedules
- Difficulty tracking real-time department performance
- Low patient satisfaction scores
Leadership needed a better way to see what was happening in real time and act before problems escalated.
The Solution: Power BI to the Rescue
We developed a vibrant, real-time Power BI dashboard that put everything from patient flows to staffing gaps at their fingertips.
Key Features:
✅ Patient Wait Time KPIs – Broken down by department, shift, and day
✅ Staff Scheduling View – Full calendar + heatmap of staffing coverage
✅ Departmental Performance Metrics – With trends, targets, and comparisons
✅ Interactive Filters & Drilldowns – Click any metric to explore deeper
✅ Color-coded Alerts – Red for issues, green when KPIs are on track
“Now we know exactly where delays are happening—and how to fix them fast.”
— Chief Operating Officer, CityCare Hospital
The Results
📉 28% Drop in Average Wait Time
🕒 35% Better Staff Scheduling Efficiency
😊 Satisfaction Scores Rose from 68% → 87% in 3 months
📊 Real-time Visibility into operational bottlenecks
The dashboard turned raw data into a powerful decision-making tool—used daily by department heads, HR, and executive leadership.
Tech Stack
- Power BI Pro
- SQL Server (Backend DB)
- Azure Data Factory (ETL)
- Microsoft Teams (Sharing & Alerts)
Why It Matters
Hospitals don’t need more data—they need better insight. This dashboard helped CityCare act on the right data at the right time, dramatically improving both efficiency and patient care.
🔄 Want a dashboard like this?
If you’re in healthcare or operations and want to explore how dashboards can solve real problems, feel free to reach out or connect with me.
Let’s make data actionable. 🚀